34EIGHT

There’s a bitter irony here: a place that advertises itself as a children’s playroom somehow treats actual children like a problem to be managed, not little humans to be welcomed. We came with our twins expecting a safe, warm, kid-oriented space. Instead, we were made to feel like we were inconveniencing the staff from the moment we walked in. Our kids were doing what kids do, playing, laughing, being toddlers, and the reaction from the staff was cold, rude, and openly intolerant. In the end, we were essentially kicked out with our twins. What makes it worse is that the entire concept of a kids playroom is built on empathy, patience, and basic humanity. If the staff’s default response to children is irritation, shaming, and trying to silence them, then this business has missed its own purpose. It felt like the people running it forgot what it means to be a child, and forgot what it means for parents to trust a venue with the most precious people in their lives. And this doesn’t feel like an isolated incident. Reading other Google reviews, it’s hard to ignore the pattern: multiple parents describe the same tone, the same attitude, the same lack of welcome. The establishment has replied saying they would address it, but from what we experienced, those responses seem like words left hanging in the air, not real change. Even as adults ordering coffee/food, the service was slow and the overall offering didn’t feel family-appropriate. On top of that, they don’t allow toddlers and small children to have their own snacks, which is absurd in a “kid” environment. Parents: don’t take your loved little ones here. A playroom should be a refuge for families. This one feels like a place where children are tolerated at best, and unwelcome at worst.

2 months ago