Flavors

Review – New Year’s Day Dinner Experience I dined at Flavors on New Year’s Day. The food quality was good and there was a decent variety, which makes the service failures that followed even more frustrating. Two major issues significantly impacted my experience and left a very negative impression. 1. Poor management of food replenishment (Seafood on Ice) The buffet line, especially the seafood on ice, was poorly monitored. At approximately 8:40 PM, the oyster station was almost empty. I had to inform the staff twice before it was refilled. Guests should never have to chase staff to maintain a buffet line. Continuous replenishment is a basic operational responsibility. If the team feels it is too close to closing time to keep the line fully stocked, then a staff member should be stationed there to shuck fresh oysters upon request or proactively ask guests how many they would like. The lack of planning and visibility here reflected a clear absence of professionalism and guest-oriented thinking. **2. Completely unacceptable service from a staff member named “Pang” The most unacceptable part of the evening — to the point that I find it shocking for a Renaissance hotel — was the service from a female staff member named Pang. She passed my table repeatedly and consistently failed to perform the most basic service duties. My water glass remained empty for over five minutes. Finished plates were left on the table despite being moved to the edge specifically to signal clearing. This was not due to workload — it was due to a complete lack of service awareness and responsibility. What made the situation worse was that she cleared a nearby table, left stacks of dirty plates sitting next to my table for an extended period while I was still dining, and then walked away. Her performance was far below any acceptable hospitality standard. It was not just disappointing — it was unacceptable. Casual dining restaurants, and even some street food establishments, demonstrate better service fundamentals than this. There is no justification for not refilling water, not clearing plates, leaving dirty dishes beside guests, and then walking off to chat and laugh with colleagues at the dessert station as if guests’ dissatisfaction is irrelevant. At no point did she attempt to assess guest satisfaction or correct the situation. This level of negligence directly damages the brand image and credibility of your hotel. I would like the GM, F&B Director, and Restaurant Manager to seriously reflect on this: “Is this the service standard you are willing to accept on your dining floor?” Refilling water, clearing finished plates, and maintaining professionalism are not premium expectations — they are basic hospitality fundamentals. Even an intern should be capable of performing these tasks. Every minute your staff is on the floor, they represent your brand image and brand value. This is not about completing shifts; it is about delivering an experience. This incident left me genuinely upset. The quality of service from this staff member nearly ruined what should have been a special New Year’s dinner with my partner. Flavors is a restaurant my family and I visit frequently. I expect to see clear and concrete corrective actions, as I truly hope the service quality and overall experience will return to the standard it once had.

2 months ago

Nice lunch buffet deal with 699++ per person. A wide spread of choices in general but not expensive or high class dishes. Quality is directly proportional to the price you paid. Looks like understaff even the restaurant is just less than half filled. As a result, lack of staff to take away the empty dishes or adding water. Good deal for around 800 baht net for lunch buffet.

6 months ago