Let's Relax Spa - The Market

To be fair, the place is called “Let’s Relax,” but I honestly didn’t feel relaxed at all. I’ll give a fair and honest review. The massage itself was actually good, the therapist was skilled and professional, and the environment looked nice and well set up. The ambience had the potential to be very relaxing. However, the biggest issue that completely ruined the experience was the air-conditioning. I genuinely cannot understand why the aircon wasn’t switched on. I’m not sure whether the mall turns it off after a certain timing, or if Let’s Relax didn’t properly coordinate with the mall regarding the aircon operating hours. Either way, this is something that should have been planned in advance. Our appointment was at 9pm, and by around 9:30pm, my whole body started feeling hot and uncomfortable. Instead of relaxing, I found myself focusing on how stuffy and warm the room was. It became very distracting and honestly took away the entire purpose of coming for a massage in the first place. When the session ended at around 10pm, I walked out to the reception area expecting some relief, but the whole place felt like a boiling stove. It was extremely stuffy and uncomfortable, especially after a massage where you’re supposed to feel calm and refreshed. It’s really disappointing because this is a well-known and established brand. You would expect better planning and basic comfort standards. A good massage alone is not enough when the overall experience is affected by something as fundamental as proper ventilation and cooling. I rarely leave negative reviews, but this experience was genuinely disappointing. With the pricing and reputation, customers would expect a relaxing and comfortable environment throughout the entire session. Sadly, this will be my last visit here.

a month ago

I have to agree with the other comment here. It sounded exactly how I experienced it. The massage felt like oil rubbing. The masseuse seemed very inexperienced. She poured so much oil on my back that it dripped all over and felt hanging from my skin and itchy. The massage definitely didn't remotely hit the spot and felt sometimes bony and painful. No asking about focus area, spent a lot of time on areas I would otherwise request to not spend time on. I tried a different location in phuket recently and it didn't feel remotely as bad. So this comment may be location specific.

3 months ago

Let down service of oil “rubbing” service “Let’s Relax” used to be a good massage place, but my recent visits have shown a drop in service quality. Usually massage shops ask about your sore spots and how much pressure you want, but they didn’t do that this time. The therapist didn’t seem to know what she was doing. I asked for more pressure, but she just rubbed my back instead of giving a real massage. (I could do that myself without paying.) The hot tea they served afterward was also bad—more like plain water. I wonder how many times they reused the same tea bag. I won’t be coming back and wouldn’t recommend it to anyone.

6 months ago