NAPAR Massage

My two friends and I booked 90-minute massages here after shopping at Central World. The massage itself was fine for the price, and my friends had good experiences. The front desk staff were also kind and professional. However, my experience was disrupted from the start. I was placed in a room, then told to move because it had been booked by a couple. After being relocated upstairs and going back and forth between rooms, my massage started noticeably later than my friends’. At the end, my friends texted me at 10:31 pm saying they had finished. My massage ended at 10:32 pm — despite the fact that I started later due to the room mix-up. I politely asked my masseuse if the timing was correct. Instead of calmly clarifying, she began yelling in Thai and even followed me downstairs continuing to raise her voice. The manager/owner, Davina, then got involved. Rather than addressing the timing question professionally, she was aggressive, dismissive, and repeatedly insisted I was wrong. She attempted to use stairwell security timestamps as proof, but they did not logically account for the delayed start. She also blamed me for “losing time” because I used the bathroom (before the massage began) and because I changed rooms — even though the initial room mistake was on their end. To be clear, I never asked for a refund. I simply asked why the timeline didn’t add up. This was potentially a 5–10 minute discrepancy — not a major issue. What made it terrible was the unprofessional handling: the yelling, the hostility, and the refusal to calmly communicate. The massage itself was acceptable. The front desk staff were lovely. But Davina’s behavior and the escalation from the masseuse made this a very negative experience. A simple apology or respectful explanation would have resolved everything.

a month ago