Phoenix at ONE

Worst beauty salon experience I’ve ever had. It was my first day in Bangkok and I decided to change my look. They charged me 4000 baht for highlights that were badly done by apprentices. From the beginning everything went wrong. They cut my hair much shorter than I agreed, without my consent. Then they bleached it and left two very visible lines at the roots, and they gave me a color I never asked for. I ended up crying out of frustration and the owner came to “fix” it. I spent more than 8 hours in this salon until my hair at least looked decent. In the end, after many corrections, they still did something I did not ask for, but at least it was acceptable. A big disappointment. Think twice before getting highlights in this place. Now I have to walk around Bangkok with short hair and a color I didn’t want. 😭 They completely ruined my hair. It is now fragile, damaged, and unhealthy.

2 months ago

Very disappointing experience. I have been coming to this salon for nearly two years and usually have a regular hairstylist, but this visit was extremely unpleasant. It started with the hair wash — only cold water was available. The assistant asked me to wait, and I waited for about 15 minutes with no solution. I had to go to the front desk myself, and only then was I moved to another washing station. During the wash, the assistant scratched my scalp with his fingernails and pulled my hair roughly, which was painful. For the haircut, I showed clear reference photos and explained the style I wanted. The hairstylist said he understood, but after cutting for a long time, the result still looked unfinished. He then left to serve another customer and asked the assistant to blow-dry my hair. The final result looked nothing like the reference photo. When I asked him to make adjustments, he refused, saying it could not be exactly the same as the picture. However, my hairstyle was not just different — it was completely unrelated. He became irritated, apologized, said I didn’t need to pay, but still refused to fix the haircut. Eventually, I paid and left. Overall: poor management, bad attitude, inadequate facilities, and unprofessional service. I don’t know what has happened to this salon recently, but after two years as a customer, this will be my last visit.

4 months ago