Asia Hotel Bangkok

I had a very disappointing experience at Asia Hotel, mainly due to the extremely unprofessional behaviour of the night shift staff and the manager on duty. From the moment we approached the front desk at night, the attitude was rude, dismissive, and unhelpful. Instead of assisting guests properly, the staff appeared uninterested and unwilling to resolve even simple queries. Basic customer service — politeness, patience, and professionalism — was completely lacking. What was even more concerning was the manager’s behaviour. Rather than stepping in to improve the situation, the manager was equally unprofessional and did not handle the issue appropriately. There was no sense of accountability or effort to provide solutions. As guests, we felt ignored and disrespected. When you stay at a hotel, especially after a long day of travel, you expect courtesy and support from the staff — particularly from management. Unfortunately, that was not the case here. Based on this experience, I would not recommend this hotel. There are many other options where guests are treated with respect and professionalism.

4 weeks ago

This was my second stay at this hotel (previously stayed in 2019 before the renovation). Overall, it’s quite okay, but you can still feel that it’s an old hotel. The hotel now requires a 2,000 THB deposit, and they no longer accept USD — only THB cash or credit card. The lobby looks much nicer now, with a chandelier; it used to be a restaurant before the renovation. One very convenient point is the BTS connection on the 2nd floor. Although the second floor is currently under renovation, you can still access the BTS via the elevator near Rio restaurant. There is also a guest-only shortcut to 7-Eleven next to the reception counter, which I only noticed after my second day of stay and found very helpful. The room is quite nice, and the toiletries are acceptable. However, my room’s fridge is old and had mold inside, which was disappointing. The toilet also requires several flushes (around 5 times) to fully work properly. One surprise was that no iron is provided, which is unusual for a hotel. The breakfast selection is limited and not very varied. Overall, it’s an okay stay with some improvements after renovation, but there are still areas that need better maintenance.

3 months ago