Civic Horizon - Hotel & Residences

Positive reviews

• ★★★★★Sandy Llamado Adriano· a week ago

  This hotel is awesome. High ceiling service and living rooms. Cozy bed ang cuddly pillows makes want to stay a bit more. The food is great.

• ★★★★★Saranyaphong Borworndechnuraks· 3 weeks ago

  I absolutely loved my stay! The service was excellent, the food was delicious, and the location was incredibly convenient, right next to the BTS station. The swimming pool was beautiful, and the lush greenery made it feel like a peaceful jungle in the heart of the city. The staff were friendly and attentive, and the atmosphere was relaxing despite being in such a vibrant urban area. Overall, a wonderful experience that I would highly recommend. I would definitely love to come back!

• ★★★★★Dandelion· 4 months ago

  Stayed here for 2 nights before my trip to Pattaya. Great location near Ekkamai BTS Station and within walking distance of the bus terminal to Pattaya. Very convenient for travelers. The staff were all very friendly and helpful. They even helped me call a taxi. I had a comfortable stay and would happily come back again.

Negative reviews

• ★★★★★NNC Hawaii· 4 months ago

  ❌❌Thank you for the hotel’s response.❌❌ * I acknowledge that I did not specifically check the washing machine before check-in, as I reasonably assumed that all appliances provided in the room would be in proper working condition. When I was unable to open the washing machine, I immediately contacted the hotel for assistance. I did not force, tamper with, or damage anything in any way. Despite this, when your staff arrived to open it, I was told that I would be charged for it, which was extremely upsetting and unacceptable. * The following morning, when I went to the front desk, there was no authorized staff member available to handle or resolve the issue. I was left waiting for an unreasonably long time. Eventually, the hotel sent a staff member who clearly had no authority to make any real decisions, which made the situation even more frustrating and unprofessional. * When we made the decision to leave the hotel and requested a refund for the two unused nights, the hotel suddenly waived the so-called “repair fee.” This strongly suggests that the charge itself was not justified in the first place, as we firmly maintain that we were not responsible for any damage. * I also take responsibility for not checking Google reviews beforehand. Had I done so, I would never have chosen to stay at this property, and I would actively discourage others from doing so as well. While I appreciate the refund for one room, it must be clearly stated that any washing machine provided in a hotel room is part of the accommodation and must be fully maintained by the hotel, not unfairly attributed to guests without evidence.