Eastin Thana City Golf Resort Bangkok

The location is convenient for the airport, but if you plan to visit night markets like Pratunam or go to the malls, expect a long drive—about an hour each way. The rooms were clean, and the breakfast areas were excellent with a wide variety of choices. The pool was also great, though it would have been nice to have a hot tub. Housekeeping service was outstanding—our rooms were consistently spotless. However, our experience with one of the golf cart drivers was disappointing. The golf cart drivers were the ones who initially helped us with our luggage and getting around to our buildings, so we thought it would be okay to ask for this 1 favor. My elderly mother needed a ride to the front of the hotel to catch a Grab, and when we asked if she could hop on, the driver refused without hesitation, despite having plenty of space and only one passenger. We asked again, and he just stared at us and kept saying no, without an explanation. After a minute of driving, he later turned around to offer us a ride, but after the initial refusal, we declined. I hope staff can be more courteous and considerate toward guests, especially elderly ones. We would have given a generous tip for him helping our mom. The driver was operating around Buildings 5 and 6 between January 27–31, and I trust management can identify him from this description.

a month ago

Everyday there is something disappointing waiting for us. My kids and I are here for three weeks and booked a one bed room suite, thinking this would be a better option than a service apartment. I was completely mistaken. Staffs had really poor communication towards us and amongst each other. We often come back to the room not being fully cleaned or supplied with enough towels or water. Upon my arrival I requested to pay again even though I have prepaid for my entire stay, good thing I had all my payment records with me. After verifying my payment, the front desk also encouraged me to add their app for better communication only to realize that the app is not working, communication is mostly one way and would never receive a response from the front desk staffs. Given that I’m staying for more than three weeks I often order grab but even with phone instruction for delivery to the room my request was at times ignored and the front staff even filtered my calls to avoid my following up on the delivery. The f&b outlet is also filled with weasels, staffs would con my young son with his order at a higher price point or try to charge me for filling up water bottles with ice even though there is actually no such policies in the hotel. We were even locked out of our room once as the lock battery went out, but only to come back to a room that is not fully made up and lacking supplies. I’m not normally a hard customer and understand globally it’s hard to maintain staffs but I feel like if an outlet wants to charge hotel prices, then it should offer the full hotel service. Attached are the pictures of the room still dirty after service, and the staff who likes to filter calls when he has to deal with paper work. CRM is not part of their training.

a month ago

Terrible service. Long wait for check-in and check-out. Also, this hotel takes a deposit like a condo. Breakfast is interesting. Lots of beautiful and delicious pastries, cookies, and bread to choose!!!!??? but cockroaches walk on the pastries and bread, smiling at the guests and waving. I regretted eating .I forgot thai people's eat cockroch too . If you need something and want to call the hotel's reception, you have to call a few days in advance because it takes a few days for your request to be answered. Of course, you have to call reception again every 20 minutes and remind them

2 months ago