NAPA Hostel Samrong Station

Positive reviews

• ★★★★★Ice Icalina· 2 months ago

  so happy I found this place. all the staff were great - 10/10 service, it’s very clean, and they have a recovery area which has an ice bath, sauna, and a hot tub too. will definitely come back here

• ★★★★★Thet Hsu· 4 months ago

  A lovely hotel very close to Samrong hotel. And you know what! They treat popsicles as a welcome treat 😍 And the reception staffs are also kind and friendly. Really enjoyed living there though it’s only for two nights. Will definitely come again.

• ★★★★★Kim Santos· 8 months ago

  Napa Hostel Samrong Station I decided to book this hostel because I saw many good reviews online and the location looked very convenient. The hostel is close to the BTS station, and you can easily walk there in just a few minutes. It’s also close to convenience stores and other small shops, so the location itself is actually very practical for travelers. (Hostelworld) However, my personal experience was quite different from what I expected. I am a transgender woman, and when I made my reservation, I specifically booked a bed in an all-female room. Unfortunately, when I arrived at the hostel, I was placed in an all-male room instead. This situation made me feel very uncomfortable and disappointed. Thailand is known for being a very diverse and accepting country, especially for LGBTQ people, which is why I didn’t expect to experience something like this during my stay. I’m not sure if the hostel was simply following their internal policy or if it was a misunderstanding during the booking process. Still, from my perspective as a guest, it felt like my preference and identity were not respected. Because of this experience, I would suggest that LGBTQ travelers, especially transgender guests, clarify the hostel’s room policy before booking. If staying in a room that matches your gender identity is important for your comfort and safety, it might be better to confirm it with the hostel in advance. On a positive note, the room itself and the shared bathroom were clean and well maintained. The place overall looked tidy, and basic amenities were provided. At the time of my stay, they also gave complimentary drinking water, which was a nice small gesture. Overall, the hostel has a good location and the cleanliness is good, but my experience with the room assignment was disappointing. I hope the management can improve their communication or policies in the future so that all guests, including LGBTQ travelers, can feel comfortable and respected during their stay.

Negative reviews

• ★★★★★K· 4 months ago

  I came here twice. First staying in dormitory 2 days on may Secondly staying in june private room with private shower room on june. 2days. I wanted to be a regular customer to stay but i will not come here again because of many reasons. Price is not that affordable compared to this hostel's quality. 1. Shower room is located on ground floor and Dormitory is like 3rd or 4th floor with steep steps. Problem is after taking shower you will sweat again in the mean while you are going back to room. 2. Toilet is inside the shower room. So honestly speaking smell is not good also if staff doesn't turn on the fan inside the shower+toilet room, but problem is it's not easy to find where is the switch for fan 3. laundry machine Laundry machine is very old and looks not clean. I didn't use it i always brought extra clothes instead of using laundry and even i need to pay for using it 5. Refrigerator Also very small for all people. This hotel's capacity is big but Refrigerator size is very small and even not clean. Also it's located on ground floor only so if people staying on 4th floor, u need to go down all the way 6. Shower towel I don't understand some staffs. i ask for shower towel but she looks annoyed and doesn't wanna give me extra towel and asked me for paying for it. So i asked every day 1 towel isn't it? And then she gave me disrespectful. I don't understand why this hotel's some staff attitude is like this. It makes me write reviews. 7. Deposit and key policy Even if you book a private room and try to bring your girlfriend or guest, the staff will block you with angry face. And i argued with this hotel staff. Because i booked private room not dormitory. Why should i get permission from this hotel? And instead of explaining me that she just said ok ok go i don't like the way they treat their customer. Mostly nice but only 2 people in this hotel has attitude problem They are working for who? They are working for customer satisfaction, good review, good reputation or working for just their strict rules?? and make them this poor review? Customer usually don't write like this review unless they feel disrespectful 8. Staff attitudes. I asked as a 2nd time regular customer can i check out 2hrs late like 1pm isntead of 11am ? And the angry face staff said " no, go there , you can't see their monitor " like this firmly said. So i moved away. And i kindly asked her again using google translator, there are 5 private rooms. And if it's not fully booked today ? But she said every hr is extra charge. 9. Air-conditioning. If you go outside, you need to lock the room and carry your key. But problem is your Air-conditioning is shut down. So when you come back your room is very hot. Thailand everyday 35degree. And problem is Air-conditioning is very old and not as strong as new one. So it take almost 5min to make cool air flows. And this hotel will never give you spare key. Because they wanna save electric cost. That's why everytime customer go outside the key should be carried and automatically when key is out, electricity is shut down Like this kinda mindset i don't think i can be regular customer and i can't recommend this hotel. Why i should remcommend people this and make them feel bad during their travel? Nobody wanna feel bad during their trip Thanks for the reading

• ★★★★★Kyal Kyal· 5 months ago

  From the moment I arrived at the hostel, the woman at the reservation desk was speaking very loudly and aggressively. She couldn't find my booking and became angry, speaking to me in Thai in a furious manner. Even though I showed her my booking confirmation, she still denied it. If a booking cannot be found, they should explain it calmly to the guest. Because of her unhelpful and angry behavior, I had to find another place to stay late at night. The service was extremely poor.