Prince Palace Hotel Bangkok

The breakfast is the definition of "mass production." While there is plenty of variety, the focus is strictly on quantity rather than quality. Due to the overcrowding of the hotel, there isn't enough staff to supervise the buffet. I witnessed guests picking up food with their hands and children touching food and then putting it back. Everything felt unhygienic. The rooms are quite old and in poor condition. The service is a disaster! We had to wait for over an hour just to check in. Despite having a full staff at the reception desk, they seemed completely unable to handle the workload. During check in, they didn't even tell us the breakfast times or how to find the pool (The hotel consists of four huge towers, depending on the building of your room, it takes quite a while to get to the pool area). After just one day, our key card stopped working. We discovered this at 1 a.m. We were exhausted and just wanted to sleep, but we had to wait in line at the front desk for 40 minutes just to get a replacement key card. Apparently, there aren't enough staff for this huge hotel complex. Room service usually didn't arrive until around 4 p.m., and once it was even 7 p.m.! The location is poor. There is no Skytrain access, and most major attractions are a 45-minute walk away. This hotel is absolutely not worth the money. You can find much better hotels at lower prices elsewhere. Save your money and stay somewhere else!

a month ago

Let me first start by giving a star for the staff. Absolutely helpful staff and nothing to complain about in regards to them. Although I was kind of being shouted at (or I misinterpreted) when I called in the night for room service. Perhaps I offended someone by calling so late. The person picked up the phone screaming “YES!?” which in any way is obviously not a polite greeting. That said, the rest of the staff were absolutely amazing! Secondly I’ll start in regards to the WiFi. Wow, it is absolutely terrible. Getting a whopping 12mbits down and 9mbits up in 2026 is absolutely ridiculous. It’s not workable at all. Third is the overall vibe of the hotel, sure, as many people pointed out it’s quite dated. But to me it had a certain charm to it. Although the elevators could be renewed, I really liked the old antique looking style of the hotel. The carpets could definitely also be renewed, that really didn’t look nice at all at the room floors. Lastly the rooms itself. I was in a so called “superior” room and the pictures depicted it as being pretty nice. Well let me tell you, it was 2-star (at best!) type of rooms. This is not something to be expected in a 4 star hotel. The beds, boy.. it was as if I was lying on concrete. I’ve had the same beds in a two star room in Crete. Felt like a $10 matras.. not to mention the mold in the bathroom. Again also a very antique looking room, but I didn’t mind that. Furthermore two of the electrical sockets were not working and also the AC made a lot of noise. All with all I think this hotel has great potential if they fix the above issues. But right now it’s a 2 star hotel at best for me (at least in terms of the rooms).. “superior”? Where’s the superiority? Special thanks to the staff though for at least making the stay worthwhile.

2 months ago