THE COFFEE CLUB - Holiday Inn Sukhumvit Soi 11

My breakfast at this restaurant was one of the standout meals of my holiday, with the kitchen turning out dishes that were fresh, flavorful and thoughtfully prepared. However the experience stumbled right at the start when the first waitress "a larger woman with dark skin" approached our table. Her attitude felt unwelcoming...she took our order with an impatient expression and shot us cutting looks, creating discomfort instead of hospitality. After that, she vanished without checking on us or our meal, leaving a poor first impression that lingered. Fortunately another waitress took over and the mood shifted immediately. She was warm, attentive and genuinely hospitable, making my family and I feel properly looked after. The contrast between the two was striking, showing how one staff member's approach can shape the entire guest experience. One incident to highlight where a nearby guest spilled a drink on himself and two staff members reacted instantly. One brought tissues and moved his food to a fresh table while the other cleaned the spill quickly. Their speed and coordination impressed me, reflecting great teamwork and attentiveness. Overall breakfast went smoothly with consistently excellent food. Without that initial encounter, the visit would have been nearly perfect. Suggest management to address the service inconsistencies to ensure every guest gets the warm welcome the rest of the team provides.

4 months ago