THE COFFEE CLUB - Maitria Hotel Sukhumvit

We usually eat here whenever we visit Bangkok because food and beverages choices are quite plenty, plus the fact that they serve delicious dishes and top coffee experiences. The only problem is that staff are not knowledgable for any queries of the guest. We order 2 breakfast meal then a follow up of Spaghetti today March 7, 2026 at around 2pm then we ask for Parmesan cheese but the waiter on duty does not know what Parmesan cheese means it took awhile that even the Italian guest opposite our table explain to them what Parmesan cheese is, bit still they don't have idea. In the end we eat the spaghetti without parmesan. Next situation we ask to order again but the two waiter who assist us are kind scared or just don't want to attend to us because of language barrier or maybe they are irritated (no idea!). I have to approached the Manager just to get a cappuccino and a soda water. When the cappuccino arrived, it was messed up and it is tasteless ( just hoping they didn't take revenge😁). All in all experienced from before is bettet than now which become bad. A pity, such good Coffee shop looses it's hail days because of untrain staff.

3 weeks ago

We had an appointment at the puzzle room nearby and wanted a quick bite and the coffee club seemed relatively empty and well rated. Well it took about 45 minutes to get a toasted bread with cheese, bacon,& lettuce on top. Acai bowl was faster at 25 minutes, although it seemed like it was taken out of a freezer. I cannot say it was because of being understaffed as there were equal number of staff to people being served. The manager seemed to be busy doing accounting work. We were also not the only one at the time being underserved, so it was not a chance experience. The quality and quantity of food for price also was unsatisfying. Another issue is that in the outside seating area, clients are allowed to smoke (or at least they are not told off by staff) which limits those not wanting to be exposed to second hand smoke to be relegated to the indoor area. Staff are polite and appolegetic but ultimately there are some issues with quality, conformance and efficiency to be evaluated and course corrected.

2 months ago