The Quarter Hua Lamphong by UHG

Spent three nights here prior yo our journey home. The location is ok but there is a massive roadworks going on outside the hotel which looks like it’s going to be there for a very long time, so that spoiled the aesthetic of where we were. On arrival we were told that they were giving us a free upgrade on our room which was a lie, our room was exactly as it was in the photos on the booking page. We were told that if we wanted our room to be made p we should put the “make my room up tag” on the door handle. We chose not to and everywhere else in Thailand we visited on this tip would leave a bag on the door handle with bottles of water and a loo roll and toiletries, even the places that cost a fraction of what this place does. At this hotel we got nothing, which is disappointing given how much it costs. Breakfast was very good though. And the room has good WiFi and a smart TV.

a month ago

anyone that says that this hotel is good, probably either got one of the highest level of the room, or they separate group/tourist booking in worse rooms. the hotel is dirty, and what i mean dirty is very dusty, unmaintained, kitchen is also dirty with peeling paint, as if it's abandoned for years. the room itself has a lot of wear and tear and is extremely dusty. on the surface it looks clean but if you look closer everything is very dusty and not well maintained. my room's toilet smells like sewage and damp. during my stay several rooms have their fan turned on to the max and left for hours. i guess the management knew this will happen. the breakfast is very bad; the options are very limited and it is not even good. quite disappointed with this hotel. only good thing is the location it's quite close to everywhere, other than that this hotel doesn't deserve a 4 star. this hotel is more like 2.5 star hotel. there are 2 elevators: one for the hotel and one for the building. you get a sense that the floor is secured from anyone outside because you need to tap the card to get into the floor. but the other elevator which is accessible to everyone in the public can go to any of the floors. quite stupid in my honest opinion. the staff were also not changing the sheets, even when we ask them to. i noticed a minor stain and the next day i asked to change the sheets but they didn't as i still see the same stain. only when i left a handwritten note to change the sheets they did change it. this hotel is very dirty, smelly, and disappointing. not worth the money other than location (which honestly didnt matter for me)

3 months ago