voco Bangkok Surawong by IHG

I had a wonderful stay at Voco Bangkok Surawong. The hotel is beautiful, unique, and very trendy. I was impressed from the moment I walked in — the atmosphere and design are really stylish and welcoming. All the staff were very attentive and friendly. Special thanks to Khun Knot, the Guest Experience Manager, who was incredibly kind and helpful. As an IHG member, I truly felt warmly welcomed and well taken care of. The room was very clean and well-equipped with all the amenities needed for a comfortable stay. The restaurant staff were also very friendly and well-trained, which made the dining experience even more enjoyable. This was my first time staying here and I’m very impressed. I will definitely come back again and highly recommend this hotel to anyone visiting Bangkok.

a month ago

Had such a wonderful breakfast experience at the hotel this morning! ☀️ A special thank you to Gam, the hostess, who was incredibly friendly and welcoming from the moment we arrived. Her warm smile and great energy really set the tone for the whole morning. Honestly, she’s the kind of person who makes you want to come back again! The rest of the team was just as lovely Charon, Poon, and Iris were all so kind, attentive, and helpful throughout breakfast. And a shoutout to Get, our waiter, who took great care of us and made sure everything was perfect. It’s always the people who make the biggest difference in a stay, and this team truly made our morning special. Thank you all for the amazing service! 👏

a month ago

Overall, the stay was pleasant and comfortable. The hotel is new with a modern design, and the room was well appointed with a comfortable bed, nice bath amenities, a thoughtful welcome gift, and a beautiful view of the Mahanakhon Tower. The staff were friendly and welcoming, which made a positive impression throughout the stay. I want to give special thanks to the lady who checked me in for her professionalism and kindness. Despite the delay in room availability, she offered a drink voucher as a gesture of compensation. Special thanks as well to the concierge, Khun Max, for his helpful assistance, and to Khun Knot for the follow-up call that allowed me to share feedback about my guest experience. This definitely showed that he truly cared. In terms of improvement, the check-in process could be more efficient, as the waiting time was around one hour due to limited staffing at the counter. Breakfast was enjoyable with a good variety of food and a pleasant atmosphere; however, some hot food items were not refilled when arriving after 9:30 a.m. on the first day. Additionally, communication could be improved, as the staff member handling my late check-out request by phone seemed unsure and asked me to visit the counter instead. Having more staff support and clearer coordination, especially during peak hours, would further enhance the guest experience. Overall, the team’s efforts and hospitality are commendable. Please keep up the good work.

a month ago