Yak Thai Poshtel

I was traveling with my father, who is 70 years old and has difficulty using stairs. So I asked the hotel whether any suitable room was available. The hotel informed me that a room on the 2nd floor was available and that I had to make the payment immediately so they could lock the room for me. I therefore made the payment right away. In the document, it clearly stated ‘Double Room, 2nd floor,’ along with my name and phone number. However, when we arrived on the check-in date, the hotel changed our room to the 3rd floor without any prior notice. This is completely unacceptable because we had already discussed and agreed on the 2nd-floor room. In addition, an elderly person having to go up and down the stairs could easily fall and get injured. If the hotel had informed me in advance or been honest from the beginning I could have made alternative arrangements. The hotel showed a lack of responsibility and simply told us to stay somewhere else. In the end, we had no choice but to accept it

a month ago