BASE Sathorn

Was a big fan of BASE for years, the classes and incredible trainers also got me into CrossFit and spartan race. The classes are very high quality. I’m leaving because of the constant miscommunication from staff, both via line and in person, both to me and my partner on 3 incidents. All of which could be avoid, explained, and addressed. The conditions are clear and reasonable, but it’s very likely there will be misunderstanding somewhere, with vague wording despite repeated attempted to clarifications on the customers end. Eventually, you’d end up not getting to exercising your right to the fullest. It’s very unfortunate that I have to say goodbye to my first CrossFit place, but I genuinely have ran out of patience. I hope management considers having a clearer rules and explanations, one that reduces misunderstanding and chances of human errors from the staff at the counters / in line. If you’re signing up with BASE, I recommend getting things in writing/texts, and be cautious with information given verbally by the staff at the counter. Minimal efforts by the staff to try navigating the miscommunication together as well, even when customers show willingness to move forward.

6 months ago