Gordon Ramsay Street Burger

Not a fan of Celebrity Chef restaurants as I always feel a large element of customers value the name branding over actual food quality. However, I really like the Street Pizza outlet at Emsphere, and so was looking forward to trying Street Burger at Nextopia. I ordered the Hells Kitchen burger, which has hotter than hell salsa, as I'm a big fan of the hotter than hell sauce taste. For me, I really enjoyed the burger, nice and spicy, well cooked, and the fries were excellent. To balance my review, my friend who was with me, ordered another burger off the menu. He owns 4 restaurants in Thailand, so I'm guessing he knows what he's talking about. He observed that the patties were dry and not juicy, were squared on the edges like a frozen effort,, and didn't resemble anything like the photos. He said I only liked mine because of the sauce, and not because of the beef, which was most likely a frozen, processed patty. He also said the buns were stale. Staff asked us twice if the food was ok, my friend told them his opinion, they said "oh", but nothing else. This is typical here (ie. Thailand), staff won't actually do anything, or even take notice of feedback, as they have no vested interest in the business. Overall staff efficiency was decent, with some more friendly than others, seating comfortable, and for me, I was happy with my meal. But I will take into account my friends observations with regards to review score, as he does know what he's talking about. Personally, I will return, my friend won't ! This place is just finding it's feet. Reading other reviews it points to similar quality issues and high pricing. One hopes things can be adjusted to accomodate feedback, although that is highly unlikely.

2 months ago