Palmier by Guillaume Galliot

The restaurant itself is pleasant, but the manager, Kevin, was shockingly rude and disrespectful. That alone is enough to overshadow everything else. On February 14th, of all days, we ordered two glasses of sparkling wine, which were poured at noticeably different levels: one significantly fuller than the other. In a restaurant of this level, such basic inconsistency should not even occur. When we politely pointed out this small mistake as he was passing by our table, he responded, “So what? You should be happy that one of you got more,” and then simply walked away. We have been coming here regularly for several years, and the previous manager consistently demonstrated professionalism and courtesy, which is why we kept returning. This experience felt entirely out of place and deeply disappointing.

a month ago

I ordered the mussels, which unfortunately had a strong smell and did not seem fresh. I politely informed the staff, who then spoke to the manager. Instead of addressing the issue professionally, the manager said that I “did not understand French taste,” a comment that felt dismissive and disrespectful toward Thai customers. This was clearly a matter of food quality, not personal preference. The people dining with me also noticed the unpleasant smell. The manager then asked why I returned if the service was not good. I had visited two weeks earlier and genuinely hoped for a better experience. Unfortunately, the same server from my previous visit served us again and appeared unhappy throughout the entire meal. Most concerning of all, the manager eventually called security to deal with a customer who was simply giving feedback. Is this really the level of service expected from a 5-star hotel?

2 months ago

I came to dine at this restaurant with high expectations, as I had previously visited another restaurant in this hotel and was impressed. However, it didn’t turn out as I had hoped. The taste and presentation of the food were quite ordinary, and the prices were rather high. Personally, I don’t think it was worth the cost. That said, the atmosphere was nice, especially since I sat at a front table with a view of the river.

a year ago