RAMEN KAISUGI Bangkok

I think this is a place you come just to eat ramen. We tried the 2-hour 1,500 THB course, which includes all-you-can-drink plan. I understand that you can’t expect too much at this price point, but overall, we were not so satisfied. The food other than ramen was average. The fresh spring rolls and gyoza were probably the better items, but everything else was just okay. The salmon carpaccio tasted strange, possibly due to the seasoning, and had an odd smell, so I couldn’t eat it. The signature soupless tantanmen was nothing special and failed to impress, perhaps because I expected too much. I wouldn’t come back just to eat that. On the other hand, the tonkotsu ramen ordered by others in our group was quite good. What really disappointed us was the poor service. The staff seemed completely unaware of what was happening at our table. •When we entered, not all members of our group had arrived, so for the first hour we ordered a la carte instead of starting the course clearly telling it to a staff. However, when we tried to order more drinks one hour after the course officially started, a staff member told us, “Your time is over — you can’t order any more drinks.” (It was a different staff member from the one we spoke to earlier) We explained that we still had one hour left, but they insisted, “It’s been two hours since you entered.” After a lengthy explanation, they finally understood and allowed us to order. The restaurant should properly track the course start time and communicate it among the staff. •A bowl placed on the table at the beginning which we assumed was for ramen was suddenly taken away just as the ramen was served. I have no idea what the bowl was for. They also cleared away the bowl for edamame shells before we were done eating them. •As one of the course menu, they served six pieces of gyoza for a group of four. When we asked, “How many per person?” the staff said they would bring more. They brought three more. A total of nine pieces. Why? •The condiments that were originally on our table had been moved to another table by the time our food arrived, so we had to go and get them ourselves. Overall, the lack of awareness and confusing service was frustrating. If the experience had been good, we were considering using this place for future company dinners, but it’s a fail. We might come back just for the ramen.

5 months ago