S&P PTT Bangna

Restaurant Appearance: The restaurant's physical space appears dated and could benefit from a renovation. However, I typically order delivery through Grab for convenience. Delivery Experience: I chose Grab's priority delivery option, which estimated delivery in under 45 minutes. Unfortunately, my order took over 90 minutes to arrive, which is unacceptable for a 3.5 km distance. It's unclear why chain restaurants like this one often have long preparation times. Greater transparency from the restaurant, such as an update on a significant delay, would improve the customer experience. Service Concerns: In today's competitive food market, this level of service is a disadvantage. S&P used to be a top brand, but my recent experience suggests they may now be relying on brand recognition rather than quality service or fresh food. Breakdown: Food Quality: 5/5 Delivery Waiting Time: 0/5 Overall: While the food quality remains high, the delivery experience was extremely disappointing. I would hesitate to order from this location again unless they can demonstrate a commitment to improving their delivery service.

2 years ago