Virgin Active Siam Discovery

Like every Virgin venture, this place has terrible customer service, which is most unusual in Thailand. And so many better options in this city, I’ve no idea how it survives.

2 months ago

Rude staff. Went for a trial session. Enjoyed it but a bit crowded. Staff confirmed at the beginning I have a 7 day trial. At the end of the session, I asked to book a class the next day. Staff says I cannot. I ask why, it's because I had a trial session with a friend almost two years ago at a different branch. I said that's a long time ago. She then crosses her arms to make an X sign and repeats cannot cannot loudly at the counter. People looking. I felt so unwelcome so left. Why can she not check this before I arrived? We had several emails. Why can't she not ask my to sit down and ask how my session was and if I would like to join. So rude and not to be expected at a premium brand.

3 months ago

Missing some key equipment like the SkiErg and seated cable row. The best part is the super spacious resting area and the convenience of having the changing rooms on the same floor as the gym. However, there’s a lazy vibe from super slow members, and the lack of challenge creates very poor motivation for working out. Also, it’s very hard to access when the main department store is closed—you’ll have to use the parking service lift and take a detour across the mall.

10 months ago