MEGA Harborland The Mall Lifestore Bangkapi

Dear HarbourLand Management, I am writing to formally lodge a complaint regarding the unfair and unacceptable experience my family faced at your HarbourLand branch in The Mall Bangkapi. Despite the fact that my family came fully prepared with clean and suitable socks for indoor play, your staff forced us to purchase “HarbourLand-branded socks” as a condition of entry. This policy is unreasonable, especially when the socks we had were perfectly appropriate for the play environment. Such inflexibility not only creates unnecessary financial burden but also leaves families like mine feeling unfairly treated and unwelcome. As a result of this policy, we decided not to enter at all, which caused great disappointment to our children and frustration for us as paying customers. A play center should be a place of joy for families, not a place where people are coerced into unnecessary purchases. I expect a clear explanation and an appropriate resolution to this matter. If HarbourLand insists on maintaining this practice, I will have no choice but to escalate this issue publicly through consumer forums and social media platforms to raise awareness about such unfair policies. I appreciate your prompt reply and resolution to this matter. Sincerely, Sompol

6 months ago

Disgusting experience, they take your money, force you to buy their socks (which are in no way special) so you can enter and then if you have a toddler their staff (who is unable to speak any English other than 'can not' and point) will not allow the toddler to use most of the slides which makes them sad or cry. It should be a parent's decision about the slides, my son went on bigger and steeper slides at Kidzoona for instance. They also complained about my toddler touching the first part of a climbing area for older kids which was physically impossible for my toddler to climb. It seems like they don't think at all, just upset children for no reason. Your money is better spent elsewhere if you have a toddler, it would be a lot more fun for taller kids because their categories are measured by height.

a year ago